{"id":377,"date":"2025-11-09T22:32:34","date_gmt":"2025-11-09T22:32:34","guid":{"rendered":"https:\/\/patrickbrowne.ie\/portfolio\/?p=377"},"modified":"2025-11-12T13:53:29","modified_gmt":"2025-11-12T13:53:29","slug":"stihl-app","status":"publish","type":"post","link":"https:\/\/patrickbrowne.ie\/portfolio\/stihl-app\/","title":{"rendered":"Stihl App"},"content":{"rendered":"\t\t
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Dealer View<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Stihl dealers across Ireland, can log into the app using the screen below (this is also the primary access for the Origo admin staff too).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Login & Sign-up Screens<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Here is where the dealers can either login or register with the app.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \"\"<\/figure>

    01. Login<\/h3>

    If they have an account, Stihl dealers across Ireland, can log into the app using the above.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    02. Register<\/h3>

    If they the dealer doesn't have an account, they register for one. The admin can decide to approve.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Claims<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Upon logging in, Stihl dealers can view all and any of their Claims Requests<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      01. View all Claim Requests<\/h3>

      The dealer can view all of their tickets. They can filter their tickets by statues (open, in progress, or closed). They can also filter by machine type and logging date. Dealers can report new claims from this screen too.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      02. Create New Ticket<\/h3>

      Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      03. Reports<\/h3>

      The dealer can view reports of their claims to date. A bar chart show logged tickets on a monthly basis. Dealers also have the option to export data.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        It’s a simple step-by-step process to log a new claims ticket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        01. Instructions & Terms<\/h3>

        This screen explains what the dealer needs to do in order to log a new claim.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        02. Dealer Details<\/h3>

        The dealer fills in all the required details.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        03. Machine Details<\/h3>

        The dealer adds in relevant information such as the serial number, date of failure and whether the item was original new equipment or a replacement.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        04. Parts & Components Replaced<\/h3>

        Details about the parts can be added here including the part number, the quantity and the invoice number. More parts can be added by clicking on the \"Add More\" button.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        05. Extra Information<\/h3>

        The Stihl dealer can provide more details for the claim. They can describe the fault, upload images, additional documents and PDFs.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        06. Submit Ticket<\/h3>

        After filling out the relevant information and uploading their files, the dealer can then submit the ticket.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        07. Create another ticket or view claims<\/h3>

        After submitting the ticket, the dealer now has the option to create a new ticket or view their claims fo far.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          The Stihl app has a Support<\/strong> tab where the dealer can access frequently asked questions and also contact Origo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          01. FAQ<\/h3>

          A list of FAQs is provided. The dealer can filer the questions. Upon clicking on a particular question, the FAQ will reveal information in a accordian widget.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          02. Get in Touch<\/h3>

          Dealers can use the fiom to subit a message to Origo. They can aslos view Origo's map location and are provided with contact details and information for Origo's social media.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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            The final tab for the Stihl dealers to avail of, is the Settings<\/strong> tab.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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            01. My Details<\/h3>

            Dealers can edit their account details such as their photograph, contact information and password. They can also delete their account and date if they so wish.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            02. Email Alerts<\/h3>

            All email alerts can be managed from here.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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            Admin View<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            This is where the Origo admin staff login into the app. It’s the same screen used by Stihl dealers too.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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              Origo’s admin staff are met with the Claims<\/strong> tab when they first log into the app.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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              01. View all Claim Requets<\/h3>

              Claim requests are filterable by status, machine type, opening date and dealer name. By clicking on the orange arrow icon to the right of each ticket, admin can view each claim in greater detail.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              02. Examine Individual Claims<\/h3>

              Admin can examine all date relating to the dealer's claims ticket. In addition to the name and contact details of the dealer, admin can see the date the unit was originally sold, and when it failed.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                The CMS<\/strong> tab contains features where admin can edit FAQs, contact details and pre-formatted responses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                01. Edit FAQ<\/h3>

                FAQs can be edited and also deleted. New answers can be added too.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                02. Edit FAQ<\/h3>

                Adding a new FAQ is a simple process. Select the category, type in the new question and answer and then hit the \"Add\" button. New categories can be added in the left-hand column.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                03. Edit Contact Us Info<\/h3>

                Contact information can be easily amended. Social media icons and URLs can also be changed.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                04. Edit Responses<\/h3>

                The Stihl app carries pre-formatted responses for dealer's queries. They can be added, amended and deleted here.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t
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                \"\"<\/figure>

                05. Add New Answer<\/h3>

                New answers can be added to the Responses screen. Clicking the \"Add new answer\" button triggers a pop-up where the admin can insert new details. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

                \n\t\t\t\t\t
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                \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
                \n\t\t\t\t\t
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                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAdmin view<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t

                  Dealers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                  \n\t\t\t\t
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                  Admin can view all Stihl dealers nationwide in both the Republic of Ireland and Northern Ireland.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

                  \n\t\t\t\t
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                  \"\"<\/figure>

                  01. View all Dealers<\/h3>

                  Admin can filter the list of dealers. They can also search for a specific dealer and view new registration requests that come in through the Registration screen. This screen also displays essential details regarding the dealer such as email, phone and number of logged tickets.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                  \"\"<\/figure>

                  02. View all Claims by Each Dealer<\/h3>

                  Origo's admin can view each dealer that is registered on the system. They can also edit the dealer's details.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                  \n\t\t\t\t
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                  \"\"<\/figure>

                  03. View New Registration Requests<\/h3>

                  When a dealer requests to register on the Stihl app, admin can view a list of them and decide whether to accept of reject the application.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

                  \n\t\t\t\t\t
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                  \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAdmin view<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t

                    Reports<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t

                    Admin can view reports and export data relating to claims tickets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

                    \n\t\t\t\t
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                    \"\"<\/figure>

                    01. Views Reports<\/h3>

                    Claims are displayed by the month. Admin can also see an overview of their registered dealers.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                    \n\t\t\t\t
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                    \"\"<\/figure>

                    02. Export Data<\/h3>

                    By clicking the \"Export Data\" button, admin can choose the appropriate report that they'd like to generate. They can export all data, or just the specific type they need, eg. parts, claims or customers.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

                    \n\t\t\t\t\t
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                    \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAdmin view<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                      \n\t\t\t\t
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                      Settings<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                      \n\t\t\t\t
                      \n\t\t\t\t\t\t\t\t\t

                      The Settings<\/strong> tab allows admin to change account information, email alerts and user details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

                      \n\t\t\t\t
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                      \"\"<\/figure>

                      01. My Account<\/h3>

                      Origo admin staff can change their own account details such as their password, personal information and photograph.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                      \"\"<\/figure>

                      02. Email Alerts<\/h3>

                      Admin can manage email alerts here.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                      \n\t\t\t\t
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                      \"\"<\/figure>

                      03. Users<\/h3>

                      Admin user profiles can be managed from this screen. There are three levels of users that have varying levels of access within the app.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                      Dealer View Stihl dealers across Ireland, can log into the app using the screen below (this is also the primary access for the Origo admin staff too). Dealer view Login & Sign-up Screens Here is where the dealers can either login or register with the app. 01. Login If they have an account, Stihl dealers […]<\/p>\n","protected":false},"author":1,"featured_media":710,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[23,7],"tool":[14],"class_list":["post-377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-portfolio","tag-app-design","tag-ui-ux","tool-figma"],"acf":[],"_links":{"self":[{"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/posts\/377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/comments?post=377"}],"version-history":[{"count":131,"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/posts\/377\/revisions"}],"predecessor-version":[{"id":879,"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/posts\/377\/revisions\/879"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/media\/710"}],"wp:attachment":[{"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/media?parent=377"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/categories?post=377"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/tags?post=377"},{"taxonomy":"tool","embeddable":true,"href":"https:\/\/patrickbrowne.ie\/portfolio\/wp-json\/wp\/v2\/tool?post=377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}