Dealer View
Stihl dealers across Ireland, can log into the app using the screen below (this is also the primary access for the Origo admin staff too).
- Dealer view
Login & Sign-up Screens
Here is where the dealers can either login or register with the app.
01. Login
If they have an account, Stihl dealers across Ireland, can log into the app using the above.
02. Register
If they the dealer doesn't have an account, they register for one. The admin can decide to approve.
- Dealer view
Claims
Upon logging in, Stihl dealers can view all and any of their Claims Requests.
01. View all Claim Requests
The dealer can view all of their tickets. They can filter their tickets by statues (open, in progress, or closed). They can also filter by machine type and logging date. Dealers can report new claims from this screen too.
02. Create New Ticket
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03. Reports
The dealer can view reports of their claims to date. A bar chart show logged tickets on a monthly basis. Dealers also have the option to export data.
- Dealer view
Create a new ticket
It’s a simple step-by-step process to log a new claims ticket.
01. Instructions & Terms
This screen explains what the dealer needs to do in order to log a new claim.
02. Dealer Details
The dealer fills in all the required details.
03. Machine Details
The dealer adds in relevant information such as the serial number, date of failure and whether the item was original new equipment or a replacement.
04. Parts & Components Replaced
Details about the parts can be added here including the part number, the quantity and the invoice number. More parts can be added by clicking on the "Add More" button.
05. Extra Information
The Stihl dealer can provide more details for the claim. They can describe the fault, upload images, additional documents and PDFs.
06. Submit Ticket
After filling out the relevant information and uploading their files, the dealer can then submit the ticket.
07. Create another ticket or view claims
After submitting the ticket, the dealer now has the option to create a new ticket or view their claims fo far.
- Dealer view
Support
The Stihl app has a Support tab where the dealer can access frequently asked questions and also contact Origo.
01. FAQ
A list of FAQs is provided. The dealer can filer the questions. Upon clicking on a particular question, the FAQ will reveal information in a accordian widget.
02. Get in Touch
Dealers can use the fiom to subit a message to Origo. They can aslos view Origo's map location and are provided with contact details and information for Origo's social media.
- Dealer view
Settings
The final tab for the Stihl dealers to avail of, is the Settings tab.
01. My Details
Dealers can edit their account details such as their photograph, contact information and password. They can also delete their account and date if they so wish.
02. Email Alerts
All email alerts can be managed from here.
Admin View
This is where the Origo admin staff login into the app. It’s the same screen used by Stihl dealers too.
- Admin view
Claims
Origo’s admin staff are met with the Claims tab when they first log into the app.
01. View all Claim Requets
Claim requests are filterable by status, machine type, opening date and dealer name. By clicking on the orange arrow icon to the right of each ticket, admin can view each claim in greater detail.
02. Examine Individual Claims
Admin can examine all date relating to the dealer's claims ticket. In addition to the name and contact details of the dealer, admin can see the date the unit was originally sold, and when it failed.
- Admin view
CMS
The CMS tab contains features where admin can edit FAQs, contact details and pre-formatted responses.
01. Edit FAQ
FAQs can be edited and also deleted. New answers can be added too.
02. Edit FAQ
Adding a new FAQ is a simple process. Select the category, type in the new question and answer and then hit the "Add" button. New categories can be added in the left-hand column.
03. Edit Contact Us Info
Contact information can be easily amended. Social media icons and URLs can also be changed.
04. Edit Responses
The Stihl app carries pre-formatted responses for dealer's queries. They can be added, amended and deleted here.
05. Add New Answer
New answers can be added to the Responses screen. Clicking the "Add new answer" button triggers a pop-up where the admin can insert new details.
- Admin view
Dealers
Admin can view all Stihl dealers nationwide in both the Republic of Ireland and Northern Ireland.
01. View all Dealers
Admin can filter the list of dealers. They can also search for a specific dealer and view new registration requests that come in through the Registration screen. This screen also displays essential details regarding the dealer such as email, phone and number of logged tickets.
02. View all Claims by Each Dealer
Origo's admin can view each dealer that is registered on the system. They can also edit the dealer's details.
03. View New Registration Requests
When a dealer requests to register on the Stihl app, admin can view a list of them and decide whether to accept of reject the application.
- Admin view
Reports
Admin can view reports and export data relating to claims tickets.
01. Views Reports
Claims are displayed by the month. Admin can also see an overview of their registered dealers.
02. Export Data
By clicking the "Export Data" button, admin can choose the appropriate report that they'd like to generate. They can export all data, or just the specific type they need, eg. parts, claims or customers.
- Admin view
Settings
The Settings tab allows admin to change account information, email alerts and user details.
01. My Account
Origo admin staff can change their own account details such as their password, personal information and photograph.
02. Email Alerts
Admin can manage email alerts here.
03. Users
Admin user profiles can be managed from this screen. There are three levels of users that have varying levels of access within the app.
